Reputation Aegis is a Customer Intelligence Platform for Brands and Companies with Advanced Customer Satisfaction Surveys & Online Reputation Management Features:
Suitable for all types of business, Reputation Aegis helps Small & Medium Businesses, Franchises, Large Businesses with multiple locations, to get a competitive advantage. We are technology partners with companies (developers, SaaS platforms...) wanting to offer better Customer Intelligence to their customers. Helping your Company Close More Business by Measuring, Improving Customer Experience and Monitoring, Protecting Brand Image is our goal.
Simply ask Customers for Feedback at the right time in their Customer Journey. Reputation Aegis does the rest and collects Valuable Customer Intelligence Info. At the end of the Customer Journey, Feedback can be transformed into Reviews and promoted not only on your website, but all over the web on social networks. The platform also closely Monitors your Online Reputation and Overall Customer Experience.
All the Reputation Aegis tools have been carefully designed to assist you in Building Brand Authority and Social Proof. It will help your Brand rank higher online by Marketing your 5-star Customer Experience everywhere. Reputation Aegis improves your Brand Image Online and Offline while creating a Powerful Shield to protect your Business Reputation. Learn How the Platform will give your Brand Competitive Advantages.
Our collection, moderation and publishing processes comply with the recommendations by the Competition & Markets Authorities throughout the World, including the Federal Trade Commission (USA): FTC Website, and the 58 members of the International Consumer Protection and Enforcement Network: ICPEN Website.
... and we are fully compliant with Google recommendations and also follow the recommendations of the ISO 20488 standard on Online consumer reviews.
All positive and negative reviews collected via the platform get published, unless they breach the General Terms of Use.
1. Collection: Reputation Aegis acts as a 3rd-party and collects customer feedback and reviews for participating brands or companies. Any customer of the brand or company can give feedback and post a review. Reviews are collected only if the user is authenticated; anonymous reviews do not get published.
2. Moderation: Participating brands or companies cannot modify or delete reviews. Before a review is published, brands or companies can respond to a customer’s complaint.
This helps resolve the issue with the customer before the review gets published.
Some illegal and inappropriate content may be censored. When a review is censored or deleted for a breach of the General Terms of Use, the reviewer is informed of the action taken.
3. Publishing: All reviews are treated equally, whether positive or negative, and are all published within the same time frame. By default, reviews are listed, from newest to oldest post, and are grouped under 3 different categories: 1. Platform collected reviews from verified customers - 2. Platform collected reviews we could not verify - 3. A selection of reviews found across the web on various 3rd-party review sites. The overall review rating is calculated without any weighting and represents the sum of all ratings divided by the number of reviews.
For the Overall rating & Ratings distribution calculation, we only count reviews collected through the platform from genuine customers. Reviews posted more than 24 months ago are not considered when calculating the overall review rating.
Reputation Aegis is HIPAA Compliant.