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Reputation Aegis

 The Printing Center

Get Your First Customer Review Within Minutes!

With a few clicks of your mouse, select a design and multiple document sizes from a wide variety of choices. The Printing Center generates Ready-to-Print files at the touch of a button! In under 30 seconds, you'll be up an running, ready to promote Reviews on location to your customers.

     Features
  •  Handles European & US paper sizes,
  •  2 Design Types: Default or Custom,
  •  Over 25 Document Sizes to choose from,
  •  Download Ready-to-Print files to your computer.
     Documents generated
    Generate Documents Instantly:
  •  Business Cards, Flyers, Postcards,
  •  Paper & Plastic Table Tents, Counter Cards,
  •  Window Decals, Posters.

Sample Documents:

Default Documents

Custom Documents: 2 examples

The Printing Center: An Easy to Use Interface

Send the generated files to an Online Print House and receive your printed documents in days!

 The Broadcast Center

Increase Social Proof

Promote Positive Reviews, at your desired pace, to your Social Network Pages.

Facebook

Facebook

Twitter

Twitter

Pinterest

Pinterest

 Post Manually...

With 1 click, you can manually add a Review from the Reputation Control Center to the Broadcast Queue. You have full control of the date and time of when the review gets posted.

 Use Auto-posting...

Whenever reviews are collected via the Platform or on External Review Sites, you can decide to promote positive feedback on auto-pilot. Reviews are added to the Broadcast queue and pushed to your social accounts.

 Post Using Your Own Settings

Customize the message attached to the posts, decide on the posting frequency as well as how many reviews will be promoted, schedule posting times, and add days for exclusion (eg: week-ends).

You can post to...


Facebook Pages
Facebook Post

Twitter Profiles
Twitter Post

Pinterest Boards
Pinterest Post
Click or Tap on the screenshots for a larger view
On-site Feedback Promotion made Easy thanks to   The Printing Center

 The Reputation Control Center

In the Reputation Control Center, not only can you manage each individual review (platform collected reviews and external review sites reviews) under the same roof, but you also get a complete Reputation snapshot:
  •  at a global level for the whole account (if you are a Marcom Agency with multiple customers)
  •  at a Brand or Company level
  •  or for each Location (of a Brand or Company).

Manage the Reputation of 1 Brand / Company or of a 1,000 Locations

Overall Reputation & Past 30-day Statistics

Global Account or Company / Locations Statistics

Per-Review Site Statistics

Reputation Control Center: Global Account Statistics
An Account Screenshot
Click or Tap on the screenshot for a larger view
The screenshot above is taken from a Marketing Agency Account that manages the reputation of multiple companies and brands with many locations.

Easily Control & Manage Your Reputation

Employee Reputation Statistics

Questionnaire Analysis

Individual Review Control

Employee Reputation Statistics
Employee Reputation Statistics
Click or Tap on the screenshot for a larger view
 Employee Reputation Statistics
The Reputation Control Center consolidates employees review ratings and provides statistics for each one of them. Organize internal contests and use the results to reward your best employees.

Questionnaire Analysis
Questionnaire Analysis
Click or Tap on the screenshot for a larger view
 Questionnaire Analysis
In the Reputation Control Center, you can view ALL Questionnaire Answers that are on the Review Form and on the Thank You Page (if the Review posted is Negative).
 Individual Review Control
The Data Table in the Reputation Control Center serves the following purposes:
  •  All Reviews are under one roof: Platform and External Review Sites Reviews
  •  Powerful Filtering of Reviews with multiple criteria
  •  1-click Access to the Review and to the Reviewer's profile on External Review Sites
  •  Each Review includes: Engagement and Virality metrics, Questionnaire Answers
  •  Act on Reviews: Publish, Depublish, Pin, Unpin Reviews
  •  Send individual Reviews to the Broadcast Queue
Market Reviews Online with   The Broadcast Center

 The Reputation Builder

The Reputation Builder is the most important feature of the Platform because it's the center piece of a good Reputation Strategy...

 The Strategy
Instead of passively waiting for customers to share their positive or negative feedbacks and reviews online on 3rd-party review sites (where you have no control of what is being said), you can measure customer satisfaction on an ongoing basis using the Reputation Builder.

Because you know who your satisfied and not so satisfied customers are, you are in control and can reduce or totally eliminate negative word of mouth. With this knowledge, you can act appropriately and, with a little care, disgruntled customers won't bash your business online!

 How does it work?
With a few clicks, you can create a single customer or import a file containing multiple customers to the Platform. The Reputation Builder intelligently dispatches one or multiple Feedback Requests via Email and/or SMS to your customers. When a customer receives the request, he is redirected to the Review Form where he can easily leave a review.

Depending on whether the feedback is positive or negative, it is handled differently (view the Review Form Features -> Intelligent routing). The platform also tracks each review origin and you will know where from the review came from.

The Features

Customize Requests Messages

Bulk Import Customers

Email Cleaning

Send via Email

Send via SMS

Drip-Feed Sending

Queue & Sent Log

API Support

 Customize Requests Messages

You can set the sender's name, email address and a 'Reply to' email address.

Email Settings
Email Settings
Click or Tap on the screenshot for a larger view

Feedback requests can be fully personalized so you have control over when to send, and you can personalize Email subjects & bodies for each language.

The same level of control is available for SMS requests.

 Bulk Import Customers
The Reputation Builder supports import of multiple customers from a csv text file or from an Excel spreadsheet. With a few clicks of your mouse, your customers are inserted into the system and you are ready to send out Feedback Requests manually or in auto-mode via Email and/or SMS.
Bulk Import Customers
Bulk Import Customers
Click or Tap on the screenshot for a larger view
 Email Cleaning
Because we are sending out emails on your behalf from our email servers, we needed a way to preserve our email servers' reputation, that's why before sending out any email, the Reputation Builder uses a third-party email cleaning service that makes sure that all email addresses entered to the system are valid.
ListWise Logo
ListWise is the service we use for email validation.
They provide:
  •  Extra accurate validation,
  •  No-reply detection,
  •  Bounce-back checking.
 Send via Email and/or SMS
When entering new customers into the Reputation Builder you decide which is the best way to contact them. You have the choice of sending Feedback requests via Email * and/or SMS *.
 Drip-Feed Sending
When bulk importing customers into the system, Feedback requests can be scheduled so that they are not sent all at once. If you have many customers to import into the Platform, this will insure that, when a review gets shared by a reviewer on a third-party review site, your review profile looks natural.
 Queue & Sent Log
The Reputation Builder let's you see each Feedback Request queued for sending. When a Feedback request has been processed, it is moved to the Sent Log.
 API Support
The Reputation Builder has its own API. Within your CRM you can manage the whole Feedback request process. Add or delete customers, schedule requests, and more!

 The Dashboard

 

Stats Galore!

The Dashboard is the place where all activities (carried out throughout the Platform, by you in The Aegis, or by users on the Review Forms and Review Pages) are consolidated.

The Dashboard offers a complete overview of your Online Reputation and sets goals for reaching a 5-star Reputation. Statistics are calculated in real-time.

The Dashboard also provides useful great statistics on how users are engaged on the Review Pages.

The Dashboard Features

Real Time Stats

Date Range Selection

Brand / Company Statistics

Locations Statistics

Dashboard Stats are Organized into 5 Tabs

 The Online Reputation Tab
 The Acquisitions Tab
 The Review Page / Review Form Tab
 The Review Marketing Tab
 The Virality Tab

 The Activity Log

The Activity Log Features

Track Each Activity

Extended Filtering Included

Stay in Control!

The Activity Log lists each activity carried out:

  •  In The Aegis: by you and slave accounts
  •  On the Review Forms & Review Pages: by users
  •  And other activities: like the one performed by the bots, Emailing, Review Scraping...

Every single activity performed is tracked with the Activity Log so you won't miss a thing!

All Settings under one roof:   The Brand / Company & Locations Setup

 The Brand / Company & Locations Setup

Easy to Set Up

Setting up a complete Reputation Marketing Strategy can be hard... That is until now! We went the extra mile and made sure that it would be EASY:

  •  When you first login to The Aegis, you won't feel lost. We take you by the hand thanks to our Onboarding Procedure. Follow it and you'll have your Brand or Company set up in no time.
  •  Once on board, help is never far away. Each field has its own popup with a detailed explanation of its use (see the screenshot below for an example).
  •  And with the Support Center, if you have a question, most likely we already posted the answer in the Knowledge Base.

Onboarding Help Procedure

All Settings Under One Roof

A Reputation Strategy Created with Just 4 Clicks

Full Control over Settings for Each Location

 Onboarding Help Procedure
We have created an easy step-by-step onboarding procedure. In 10 steps, you will: claim or create your Brand / Company record, upload your Brand / Company Logo, add your Brand / Company Public Email, add your Web properties (website, blog, customer support sites), add your Social Media links (Facebook, Twitter, Linked In, YouTube...), add your Review Sites links (Google + Page, Yelp...), and add a “Manager” (who will receive email notifications), and approve messages sent in Email & SMS Review Requests, plus add Survey Questions on the Review Form & on the Thank You Page (when a review is negative).
 All Settings Under One Roof
No scattered settings! All settings are conveniently located in one place within the Companies / Locations option. From the menu, with just 2 clicks, you will set up every aspect of your Reputation strategy. If you have multiple locations to set up, it will be done easily thanks to the Creation Wizard. Finally, you can copy settings from a Brand / Company to its Locations with 1 click.

Company / Location Settings Page

 A Reputation Strategy Created with Just 4 Clicks
Most of the time, that's all it takes to set up a Brand / Company or a Location. One of the “Bots” that we send out to patrol review sites, most likely, already indexed your company profile. Since we have an extensive database of over 40 million Companies / Locations, just enter your Company's country and its Telephone number and we will retrieve your record and your Reputation instantly! The Review Page and Review Form are set up with default settings that you can later customize as wished.
 Full Control Over Settings for Each Brand / Company / Location
If you have multiple Locations, each one of your Locations might not need the same Reputation Marketing Strategy. You might have to use different settings depending on the Location and its current Reputation. Because all settings are distinct from one Brand / Company and its Locations, you are in total control.
Let's Build Your 5-star Reputation   The Reputation Builder