Why does your business need a Customer Intelligence Platform?
84% of people trust online reviews as much as a personal recommendation
7 out of 10 consumers will leave a review for a business if they're asked to
90% of consumers read less than 10 reviews before forming an opinion about a business
54% of people will visit the website after reading positive reviews
73% of consumers think that reviews older than 3 months are no longer relevant
74% of consumers say that positive reviews make them trust a local business more
58% of consumers say that the star rating of a business is most important
Source: BrightLocal’s 2016 Local Consumer Review Survey
65% of new business comes from referrals
Customers are 4 times more likely to buy with referrals from friends or family
Referral programs are among the least expensive marketing strategies
Referred customers spend an average of 13.2% more than regular customers
Source : Word of Mouth Marketing Association
Whatever Market or Activity you're in, Business to Consumer (B to C), Business to Business (B to B), or Size or your Company, from one to thousands of locations, your Business, Brand, Products or Services fall into one of these 4 categories:
Which Category best describes your Business?
I have NO REPUTATION
If your Company doesn't work in markets exposed to Consumer Reviews (Hotels, Restaurants...) and has not worked on its Reputation yet, it most likely falls into this category. Having NO REPUTATION is considered as harmful as having a BAD REPUTATION!
I have a BAD REPUTATION
If you are in this position, it's time to ACT! A BAD REPUTATION can be hard to repair depending on how damaged it is, but it can be done
... and fairly quickly if you implement the right strategies.
I have a GOOD REPUTATION but Very Little Feedback
You are certainly on the right track. Most likely, your Products or Services are outstanding but not enough of your customers give feedback
. What would happen in the event of a downturn? Are you prepared? Your Good Reputation has not yet reached the threshold where you can just sit back and relax!
I have a GOOD REPUTATION and LOTS of Feedback
Great! You have earned your 5 stars... but are you spending countless hours monitoring your Reputation, making sure it remains the same across the many Social and Review Sites! Wouldn't your time be better spent working ON your Business? Are you using the full power of Customer Intelligence to increase Sales?
Bottom Line: You need Feedback from Real Customers!
That's just what Reputation Aegis does! We have carefully designed Reputation Aegis to be the Definitive Customer Intelligence Platform. The Platform helps: measuring the current state of your Customer Experience, establishing and maintaining a 5-Star Customer Experience. The platform will Market your success, Online & Offline and Monitor any change in status.
How does it work?
Customer Intelligence on STEROIDS!
Reaching a 5-star Customer Experience as Easy as 1, 2, 3
1. You Request Customer Feedback
Use the integrated Printing Centre and instantly produce print-ready documents
including: Business Cards, Flyers, Postcards, Window Decals, Paper or Plastic Table Tents, Counter Cards and Posters. Full customisation is included. Give printed Feedback requests to all your customers, or use the documents where best suited
: emails, newsletters, bills, invoices...
Via Email and/or SMS
Enter your customers' Emails and/or Mobile numbers to the Platform (Full Automation can be easily achieved from any existing software or SaaS platform by your software developer). Let Reputation Aegis work
! We reach out to your customers with a personalised Feedback Request via Email
and/or SMS *
and we do the follow-up.
2. We Collect Feedback & Verified Customer Reviews
Via an Intelligent Customer Feedback Survey Form
Optimised for Mobiles & Tablets, the Feedback Form can be fully customised
with Survey Questions, Photos and even Video Testimonials (that can be auto-posted to a YouTube Channel!). Intelligent routing & Multi-lingual support is included. Throughout the Customer Journey, Gain Immediate Customer Intelligence
and Knowledge of your Strengths and Weakenesses on Products, Services and even Employees
On 3rd-party Review Sites
We Monitor Brand Image & Collect New Reviews
across all major Review Sites Worldwide. When Positive Reviews are discovered on any of the Monitored Review Sites, they are published on your dedicated Review Page (see below). If we are missing a specific Industry Review Site: Request it! Your 5-star Customer Experience gets immediate exposure
3. We Market your 5-star Customer Experience
On your Review Page
Your Review page integrates perfectly
to your Website and as an App on a Facebook Page - It is also Optimised for Search Engines & Multi-lingual!
On Social Networks
We auto-post Positive Reviews
, at your desired pace, to your Social Pages: Facebook, Twitter, Google +, Linked In and Pinterest.
On Review Sites
When a Review is collected, the Reviewer can easily share it
on his preferred Review Sites.
In your Marketing Materials
Export Positive Reviews with 1-click and use them in your Sales & Marketing Materials. Market your 5-star Customer Experience
In your Sales Tools
Knowledge is Power! Reputation Aegis knows who your satisfied customers are, and so do you! Segment Customers to Send Special Offers, Run Deals, and more to Make Repeat Sales
Why will it benefit me?
10 Vital points where Reputation Aegis makes a Difference:
Differentiate from Competitors through Innovation
Customer Service is, in today’s competitive marketplace, often the primary differentiator. Re-position your Brand's, Products' or Services' Perception to gain new competitive advantages
thanks to our Customer Intelligence Platform.
Establish Credibility & Trust
Long before a potential customer enters the sales funnel, Reputation Aegis gives Brands and Companies the ability to establish credibility
. When the Platform collects a positive Feedback from a Real Customer, it is heavily promoted across ALL available channels: Offline and Online.
Improve Brand Awareness & Social Proof
Awareness can be a major barrier when trying to influence purchase decisions. Reputation Aegis helps improves Awareness and Trust in your Brand, Products or Service
through Marketing and Promotion of your 5-star Customer Experience.
Increase Conversions & Sales
Inform potential buyers how your Products or Services are rated by Real Customers and increase conversion rates. Ratings and Reviews are the most valuable social content you can create! Increase buyers’ confidence
when it matters the most: at the moment of purchase.
Understand & Retain Your Customers
Reviews are a leading indicator of consumer repurchase intentions & loyalty. As a Customer Intelligence Tool, Reputation Aegis will help retain more customers
(and save money in the process) by focusing not just on getting the sale, but creating an experience that makes your customer want to come back and even refer more business to you as well!
Measure and Improve Customer Experience
Evolve your Business Processes, Make Business Decisions quickly and Increase your overall Competitiveness thanks to Reputation Aegis. Improve Overall Customer Experience by quickly identifying areas that need improvement
in your Products or Services.
Increase Customer Loyalty & Customer Lifetime Value
By gaining Feedback from individual customers, you can follow up with those that are less than fully satisfied, improve their experience and hopefully increase their likelihood to continue to shop with you
Increase Traffic To Your Web Properties
Reputation Aegis is Search Engine Optimised
! Market your 5-star Customer Experience in Search Engines thanks to Rich Snippets & Structured Data. Include fresh information from Real buyers inside your web properties (Company website, Social Network Pages...), where search engines can see it, and buyers can find it!
Reduce Negative Word of Mouth
An unhappy customer tells between 9-15 people about their experience, and 13% of unhappy customers tell over 20 people! Eliminate Bad Word of Mouth
by measuring Customer Satisfaction on an ongoing basis: Reputation Aegis let's you do it!
Protect your Business for Years to come
Reputation Aegis creates a Powerful Shield
on top of your Business or Brand. The more Feedback you collect from Real Customers, the less likely you are to suffer, in the future, from a Reputation Crisis.