Why does your business need a Customer Intelligence Platform?
Interesting Stats
84% of people trust online reviews as much as a personal recommendation7 out of 10 consumers will leave a review for a business if they're asked to
90% of consumers read less than 10 reviews before forming an opinion about a business
54% of people will visit the website after reading positive reviews
73% of consumers think that reviews older than 3 months are no longer relevant
74% of consumers say that positive reviews make them trust a local business more
58% of consumers say that the star rating of a business is most important
Source: BrightLocal’s 2016 Local Consumer Review Survey
More Stats
65% of new business comes from referralsCustomers are 4 times more likely to buy with referrals from friends or family
Referral programs are among the least expensive marketing strategies
Referred customers spend an average of 13.2% more than regular customers
Source : Word of Mouth Marketing Association
Whatever Market or Activity you're in, Business to Consumer (B to C), Business to Business (B to B), or Size or your Company, from one to thousands of locations, your Business, Brand, Products or Services fall into one of these 4 categories:
Which Category best describes your Business?
I have NO REPUTATION
If your Company doesn't work in markets exposed to Consumer Reviews (Hotels, Restaurants...) and has not worked on its Reputation yet, it most likely falls into this category. Having NO REPUTATION is considered as harmful as having a BAD REPUTATION!
I have a BAD REPUTATION
If you are in this position, it's time to ACT! A BAD REPUTATION can be hard to repair depending on how damaged it is, but it can be done... and fairly quickly if you implement the right strategies.
I have a GOOD REPUTATION but Very Little Feedback
You are certainly on the right track. Most likely, your Products or Services are outstanding but not enough of your customers give feedback. What would happen in the event of a downturn? Are you prepared? Your Good Reputation has not yet reached the threshold where you can just sit back and relax!
I have a GOOD REPUTATION and LOTS of Feedback
Great! You have earned your 5 stars... but are you spending countless hours monitoring your Reputation, making sure it remains the same across the many Social and Review Sites! Wouldn't your time be better spent working ON your Business? Are you using the full power of Customer Intelligence to increase Sales?Bottom Line: You need Feedback from Real Customers!
That's just what Reputation Aegis does! We have carefully designed Reputation Aegis to be the Definitive Customer Intelligence Platform. The Platform helps: measuring the current state of your Customer Experience, establishing and maintaining a 5-Star Customer Experience. The platform will Market your success, Online & Offline and Monitor any change in status.
How does it work?
Customer Intelligence on STEROIDS!
Reaching a 5-star Customer Experience as Easy as 1, 2, 3
1. You Request Customer Feedback
On Site
Use the integrated Printing Centre and instantly produce print-ready documents including: Business Cards, Flyers, Postcards, Window Decals, Paper or Plastic Table Tents, Counter Cards and Posters. Full customisation is included. Give printed Feedback requests to all your customers, or use the documents where best suited: emails, newsletters, bills, invoices...
Via Email and/or SMS
Enter your customers' Emails and/or Mobile numbers to the Platform (Full Automation can be easily achieved from any existing software or SaaS platform by your software developer). Let Reputation Aegis work! We reach out to your customers with a personalised Feedback Request via Email and/or SMS * and we do the follow-up.2. We Collect Feedback & Verified Customer Reviews
Via an Intelligent Customer Feedback Survey Form
Optimised for Mobiles & Tablets, the Feedback Form can be fully customised with Survey Questions, Photos and even Video Testimonials (that can be auto-posted to a YouTube Channel!). Intelligent routing & Multi-lingual support is included. Throughout the Customer Journey, Gain Immediate Customer Intelligence and Knowledge of your Strengths and Weakenesses on Products, Services and even Employees.
On 3rd-party Review Sites
We Monitor Brand Image & Collect New Reviews across all major Review Sites Worldwide. When Positive Reviews are discovered on any of the Monitored Review Sites, they are published on your dedicated Review Page (see below). If we are missing a specific Industry Review Site: Request it! Your 5-star Customer Experience gets immediate exposure.3. We Market your 5-star Customer Experience
ONLINE:
On your Review Page
Your Review page integrates perfectly to your Website and as an App on a Facebook Page - It is also Optimised for Search Engines & Multi-lingual!
On Social Networks
We auto-post Positive Reviews, at your desired pace, to your Social Pages: Facebook, Twitter, Google +, Linked In and Pinterest.
On Review Sites
When a Review is collected, the Reviewer can easily share it on his preferred Review Sites. Search
Review Snippets
Your Review Page will be indexed in Google Search and display your star rating in search results. Reputation Aegis is also Google approved for Review Snippets in Google Search: your rating will appear in your Company / Brand graph.
OFFLINE:
In your Marketing Materials
Export Positive Reviews with 1-click and use them in your Sales & Marketing Materials. Market your 5-star Customer Experience!
In your Sales Tools
Knowledge is Power! Reputation Aegis knows who your satisfied customers are, and so do you! Segment Customers to Send Special Offers, Run Deals, and more to Make Repeat Sales.
