Reputation Aegis
Reputation Aegis

CUSTOMER INTELLIGENCE PLATFORM

with Advanced Customer Satisfaction Surveys and Integrated Online Reputation Management

What is Reputation Aegis?

Reputation Aegis is a Customer Intelligence Platform for Brands and Companies with Advanced Customer Satisfaction Surveys & Online Reputation Management Features:

  • Easy to Use (API or web based), Yet Extremely Powerful
  • Collects & Organises Critical Customer Intelligence Info in Custom Settings Determined by Each Brand
  • Measures Customer Experience at the Brand level, for each Location and even at the Employee Level
  • Improves your Brand Services and Products by continuous Customer Feedback
  • Effortless Assistance in Building Brand Authority and Social Proof
  • Cross Platform Monitoring of Online Reputation & Brand Image Protection on over 600 review sites worldwide: 108 in the USA, 55 in Canada, 96 in the UK...

 Why does your business need a Customer Intelligence Platform?

Interesting Stats

84% of people trust online reviews as much as a personal recommendation
7 out of 10 consumers will leave a review for a business if they're asked to
90% of consumers read less than 10 reviews before forming an opinion about a business
54% of people will visit the website after reading positive reviews
73% of consumers think that reviews older than 3 months are no longer relevant
74% of consumers say that positive reviews make them trust a local business more
58% of consumers say that the star rating of a business is most important
Source: BrightLocal’s 2016 Local Consumer Review Survey

More Stats

65% of new business comes from referrals
Customers are 4 times more likely to buy with referrals from friends or family
Referral programs are among the least expensive marketing strategies
Referred customers spend an average of 13.2% more than regular customers
Source : Word of Mouth Marketing Association

Whatever Market or Activity you're in, Business to Consumer (B to C), Business to Business (B to B), or Size or your Company, from one to thousands of locations, your Business, Brand, Products or Services fall into one of these 4 categories:

Which Category best describes your Business?

I have NO REPUTATION

If your Company doesn't work in markets exposed to Consumer Reviews (Hotels, Restaurants...) and has not worked on its Reputation yet, it most likely falls into this category. Having NO REPUTATION is considered as harmful as having a BAD REPUTATION!

I have a BAD REPUTATION

If you are in this position, it's time to ACT! A BAD REPUTATION can be hard to repair depending on how damaged it is, but it can be done... and fairly quickly if you implement the right strategies.

I have a GOOD REPUTATION but Very Little Feedback

You are certainly on the right track. Most likely, your Products or Services are outstanding but not enough of your customers give feedback. What would happen in the event of a downturn? Are you prepared? Your Good Reputation has not yet reached the threshold where you can just sit back and relax!

I have a GOOD REPUTATION and LOTS of Feedback

Great! You have earned your 5 stars... but are you spending countless hours monitoring your Reputation, making sure it remains the same across the many Social and Review Sites! Wouldn't your time be better spent working ON your Business? Are you using the full power of Customer Intelligence to increase Sales?

Bottom Line: You need Feedback from Real Customers!

That's just what Reputation Aegis does! We have carefully designed Reputation Aegis to be the Definitive Customer Intelligence Platform. The Platform helps: measuring the current state of your Customer Experience, establishing and maintaining a 5-Star Customer Experience. The platform will Market your success, Online & Offline and Monitor any change in status.

 

 How does it work?

 Customer Intelligence on STEROIDS!

Reaching a 5-star Customer Experience as Easy as 1, 2, 3

1. You Request Customer Feedback

On Site

Use the integrated Printing Centre and instantly produce print-ready documents including: Business Cards, Flyers, Postcards, Window Decals, Paper or Plastic Table Tents, Counter Cards and Posters. Full customisation is included. Give printed Feedback requests to all your customers, or use the documents where best suited: emails, newsletters, bills, invoices...

Via Email and/or SMS

Enter your customers' Emails and/or Mobile numbers to the Platform (Full Automation can be easily achieved from any existing software or SaaS platform by your software developer). Let Reputation Aegis work! We reach out to your customers with a personalised Feedback Request via Email and/or SMS * and we do the follow-up.

2. We Collect Feedback & Verified Customer Reviews

Via an Intelligent Customer Feedback Survey Form

Optimised for Mobiles & Tablets, the Feedback Form can be fully customised with Survey Questions, Photos and even Video Testimonials (that can be auto-posted to a YouTube Channel!). Intelligent routing & Multi-lingual support is included. Throughout the Customer Journey, Gain Immediate Customer Intelligence and Knowledge of your Strengths and Weakenesses on Products, Services and even Employees.

On 3rd-party Review Sites

We Monitor Brand Image & Collect New Reviews across all major Review Sites Worldwide. When Positive Reviews are discovered on any of the Monitored Review Sites, they are published on your dedicated Review Page (see below). If we are missing a specific Industry Review Site: Request it! Your 5-star Customer Experience gets immediate exposure.

3. We Market your 5-star Customer Experience

ONLINE:

On your Review Page

Your Review page integrates perfectly to your Website and as an App on a Facebook Page - It is also Optimised for Search Engines & Multi-lingual!

On Social Networks

We auto-post Positive Reviews, at your desired pace, to your Social Pages: Facebook, Twitter, Google +, Linked In and Pinterest.

On Review Sites

When a Review is collected, the Reviewer can easily share it on his preferred Review Sites.

 Pages
Partner

Google + Partner

Reputation Aegis is Google+ certified. As a Google Partner, we have been granted extensive access to the Google+ Pages API: throughout the Platform, we use the API to improve your brand image in Google Search results.

 Search
Review Snippets

Google Search Review Snippets

Your Review Page will be indexed in Google Search and display your star rating in search results. Reputation Aegis is also Google approved for Review Snippets in Google Search: your rating will appear in your Company / Brand graph.

OFFLINE:

In your Marketing Materials

Export Positive Reviews with 1-click and use them in your Sales & Marketing Materials. Market your 5-star Customer Experience!

In your Sales Tools

Knowledge is Power! Reputation Aegis knows who your satisfied customers are, and so do you! Segment Customers to Send Special Offers, Run Deals, and more to Make Repeat Sales.

 

 Why will it benefit me?

10 Vital points where Reputation Aegis makes a Difference:

Differentiate from Competitors through Innovation

Customer Service is, in today’s competitive marketplace, often the primary differentiator. Re-position your Brand's, Products' or Services' Perception to gain new competitive advantages thanks to our Customer Intelligence Platform.

Establish Credibility & Trust

Long before a potential customer enters the sales funnel, Reputation Aegis gives Brands and Companies the ability to establish credibility. When the Platform collects a positive Feedback from a Real Customer, it is heavily promoted across ALL available channels: Offline and Online.

Improve Brand Awareness & Social Proof

Awareness can be a major barrier when trying to influence purchase decisions. Reputation Aegis helps improves Awareness and Trust in your Brand, Products or Service through Marketing and Promotion of your 5-star Customer Experience.

Increase Conversions & Sales

Inform potential buyers how your Products or Services are rated by Real Customers and increase conversion rates. Ratings and Reviews are the most valuable social content you can create! Increase buyers’ confidence when it matters the most: at the moment of purchase.

Understand & Retain Your Customers

Reviews are a leading indicator of consumer repurchase intentions & loyalty. As a Customer Intelligence Tool, Reputation Aegis will help retain more customers (and save money in the process) by focusing not just on getting the sale, but creating an experience that makes your customer want to come back and even refer more business to you as well!

Measure and Improve Customer Experience

Evolve your Business Processes, Make Business Decisions quickly and Increase your overall Competitiveness thanks to Reputation Aegis. Improve Overall Customer Experience by quickly identifying areas that need improvement in your Products or Services.

Increase Customer Loyalty & Customer Lifetime Value

By gaining Feedback from individual customers, you can follow up with those that are less than fully satisfied, improve their experience and hopefully increase their likelihood to continue to shop with you.

Increase Traffic To Your Web Properties

Reputation Aegis is Search Engine Optimised! Market your 5-star Customer Experience in Search Engines thanks to Rich Snippets & Structured Data. Include fresh information from Real buyers inside your web properties (Company website, Social Network Pages...), where search engines can see it, and buyers can find it!

Reduce Negative Word of Mouth

An unhappy customer tells between 9-15 people about their experience, and 13% of unhappy customers tell over 20 people! Eliminate Bad Word of Mouth by measuring Customer Satisfaction on an ongoing basis: Reputation Aegis let's you do it!

Protect your Business for Years to come

Reputation Aegis creates a Powerful Shield on top of your Business or Brand. The more Feedback you collect from Real Customers, the less likely you are to suffer, in the future, from a Reputation Crisis.

CMA Compliance

Our collection, moderation and publishing processes comply with the most stringent recommendations by the Competition & Markets Authorities throughout the World and in the UK with the CMA guidance on review websites.

Review Management CMA Compliance

... and we are fully compliant with Google recommendations and ready for the upcoming ISO standard!

Why do we comply?

All positive and negative reviews collected via the platform get published, unless they breach the General Terms of Use.

1. Collection: Reputation Aegis acts as a 3rd-party and collects customer feedback and reviews for participating brands or companies. Any customer of the brand or company can give feedback and post a review. Reviews are collected only if the user is authenticated; anonymous reviews do not get published.

2. Moderation: Participating brands or companies cannot modify or delete reviews. Before a review is published, brands or companies can respond to a customer’s complaint.

This helps resolve the issue with the customer before the review gets published.

Some illegal and inappropriate content may be censored. When a review is censored or deleted for a breach of the General Terms of Use, the reviewer is informed of the action taken.

3. Publishing: All reviews are treated equally, whether positive or negative, and are all published within the same time frame. By default, reviews are listed from newest to oldest post. The overall review rating is calculated without any weighting and represents the sum of all ratings divided by the number of reviews.

For the Overall rating & Ratings distribution calculation, we only count reviews collected through the platform from genuine customers. Reviews are deleted after having been published for 24 months.

Health Professionals

HIPAA Compliant

Reputation Aegis is HIPAA Compliant.

 Customers

All over the World, Brands and Companies of all sizes, in many different industries, rely on Reputation Aegis to improve Customer Experience and Drive Revenue. Click the links below each Brand / Company to see Reputation Aegis in action!

Calder Motor Company Ltd

Calder Motor
Auto Dealer
Scotland, UK

Review Page
Website
Facebook Page
Facebook Application

Océane Habitat

Maisons de l'Avenir
Home Builder
Brittany, France

Review Page
Website
Facebook Page
Facebook Application

Coaches Excetera

Coaches Excetera
Transportation
England & Italy

Review Page
Website
Facebook Page
Facebook Application

Dyno Locks

Dyno Locks
Services
Dublin, Ireland

Review Page
Website
Facebook Page
Facebook Application

de|NOVO Bistro & Bar

de|NOVO
Bistro & Bar
Columbus, OH, U.S.A.

Review Page
Website
Facebook Page
Facebook Application

Start Measuring, Improving and Monitoring your Brand Image Today!

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