This helps resolve the issue with the customer before the review gets published.
3. Publishing: All reviews are treated equally, whether positive or negative, and are all published within the same time frame. By default, reviews are listed, from newest to oldest post, and are grouped under 3 different categories: 1. Platform collected reviews from verified customers - 2. Platform collected reviews we could not verify - 3. A selection of reviews found across the web on various 3rd-party review sites. The overall review rating is calculated without any weighting and represents the sum of all ratings divided by the number of reviews.
For the Overall rating & Ratings distribution calculation, we only count reviews collected through the platform from genuine customers. Reviews posted more than 24 months ago are not considered when calculating the overall review rating.